Last Updated: January 1, 2023
- Subject to Universal Terms of Service: The following SUBPROCESSORS LIST (“Subprocessors List”) supplements and is subject to WP Help Scout’s (“Company”) Universal Terms of Service (“UToS”), which are incorporated herein by this reference, for which Company is a data processor. Capitalized terms used and not otherwise defined herein shall have the meanings set forth in the UToS.
- Subprocessors:
- This Subprocessors List identifies subprocessors authorized to process Customer Content or Personal Data related to the Websites or Products. Pursuant to agreements with subprocessors, such subprocessors will be permitted to process Customer Content or Personal Data only to deliver the services Company has retained them to provide, and each is prohibited from using such data for any other purpose. For more information visit Company’s Privacy Policy, Cookie Policy and Data Protection Addendum. Subprocessors may provide services related to the Website and/or Products or other online products and services offered by Company. The Subprocessors List below may not apply to previews or other products or services not yet in general release by Company.
- The following subprocessors provide products, services and/or technologies used to serve and deliver specific aspects of the Websites and/or Products. If Customer visits or uses any aspect of Websites and/or Products, the subprocessor(s) identified below may process, store, or otherwise access Customer Content or Personal Data in the course of helping to provide the related product or service.
| Third-Party Entity | Location | Data Collected | Purpose of Data Collected |
| AppNexus | USA | – Device type (phone, tablet, desktop, etc.)- Browser usage | Advertising and site analytics |
| Cloudflare | USA | – End-User IP addresses- Browser and operating system related information | CDN for delivering website content |
| Doubleclick.net | USA | – Browser type and operating system | Used for tracking if cookies are supported by the browser |
| USA | – IP address- Information about your visit, including the full Uniform Resource – Locators (URL) clickstream to, through and from our site (including date and time)- Products you viewed or searched for- Page interaction information (Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), Methods used to browse away from the page) | Targeted advertising and user analytics | |
| USA | – IP address- Information about your visit, including the full Uniform Resource – Locators (URL) clickstream to, through and from our site (including date and time)- Products you viewed or searched for- Page interaction information (Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), Methods used to browse away from the page) | Targeted advertising and user analytics | |
| Hu-manity.co | USA | – IP address- Cookie preferences | Cookie notice/compliance for GDPR. |
| Perfect Audience | USA | – Email- Name- Telephone number | Service that displays ads across the websites that use the same ad network to display ads to the other advertisers in the network |
| Post Affiliate Pro | USA | – Visitor identification information | Affiliate tracking |
| SharpSpring | USA | – IP address- Information about your visit, including the full Uniform Resource – Locators (URL) clickstream to, through and from our site (including date and time)- Products you viewed or searched for- Page interaction information (Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), Methods used to browse away from the page) | Tracks visitors and form submissions on the site |
| Stripe | Ireland | – Email- Name- Address- Credit Card | Process financial transactions |
| USA | – IP address- Information about your visit, including the full Uniform Resource – Locators (URL) clickstream to, through and from our site (including date and time)- Products you viewed or searched for- Page interaction information (Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), Methods used to browse away from the page) | Targeted advertising and user analytics | |
| Yahoo | USA | – IP address- Information about your visit, including the full Uniform Resource – Locators (URL) clickstream to, through and from our site (including date and time)- Products you viewed or searched for- Page interaction information (Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), Methods used to browse away from the page) | Advertising |