Getting Started with Help Scout Desk

Setup

After installing and activating a new Sprout Apps sub menu will show named Help Scout Desk. Navigate to that page and enter your Help Scout API key and Mailbox ID.

helpscoutdesk_api

Finding the API key

Finding the Mailbox ID

helpscoutdesk_mailboxid

Setup – Shortcodes

Shortcodes are used to display the table, conversation view or response form. 

The basic setup is to create a “Support” page within your WordPress site. Then add these two shortcodes:

helpscout_desk

hds_form

That’s it!

For an advanced setup review the full shortcodes documentation.