TL;DR — We respect our users; we ask Sprout App users respect our effort and dedication; you can trust that we won’t be jerks with your information.
Terms & Conditions
Our website grants you non-exclusive limited license to use Sprout App products sold through our website (https://wphelpscout.com) by Sprout Venture, Inc. (the “products”) in accordance with these Terms & Conditions (the “license”) issued by our company.
Automatic Updates
Automatic upgrades are available to active members who have purchased a valid license for Help Scout Desk. You may not share or resell access to your license key.
An active membership is required for a valid license. If a membership expires a new subscription will need to be purchased in order to continue receiving support and product updates.
Support
Support services are given to active members only. If you wish to get support after your membership expires, you must renew your subscription, or purchase a new membership for the product you wish to get support for.
Only the license holder is permitted to request support or access support resources. Don’t share accounts.
Sprout Venture, Inc. offers WordPress products “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. Support for WordPress or other WordPress plugins we have not developed are not supported, including their installation.
Re-post support content or documentation on any external websites, social media outlets, etc. is not permitted. Doing so will be cause for termination of an active membership account.
Refund Policy
If you have problems getting our products to work, we will be happy to provide a full refund within 14 days of the original purchase. Before a refund request we would appreciate the opportunity to help solve any problem you have.
Refunds do not apply to product upgrades or annual renewals. Refund requests may take up to 15 days to process based on the payment processor.
Absolutely no refunds will be given after 14 days from the initial purchase. Please note that by purchasing the plugin, you agree to the terms of the Refund Policy.
Delivery
After we have successfully processed your payment, you will receive an email with the download link and support license key. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us.
Ownership
All products are property of Sprout Venture, Inc. and you may not be claim intellectual or exclusive ownership rights. Products are provided “as is” without warranty of any kind, expressed or implied. Sprout Venture, Inc. shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products or support.
Warranty
We cannot guarantee our products will function with all 3rd party plugins or with all web browsers. It is policy for us to support our plugins as best we can and we will provide support for 3rd party plugin when allowed.
Price Changes
Sprout Venture, Inc. reserves the right, at any time, to modify or discontinue, temporarily or permanently, a license with or without notice. Prices may change and notices will be provided on the site, notifications of renewal price changes will be sent well ahead of your renewal date.
Emails
We may send you email related to your membership or purchases. By purchasing a Help Scout Desk license you agree to receive these emails. We promise never to spam you and will protect your email from others doing so.
Acceptance
By purchasing our product(s) you indicate that you have read and agreed to the Terms & Conditions detailed above.