Setup – Shortcodes

Shortcodes are used to display the table, conversation view or response form.

helpscout_desk — will show a table showing all tickets/conversations and the single ticket/conversation view. The content is dynamic and based on wether the customer is on overview or the single conversation view

[helpscout_desk]

hds_form — provides the conversation/ticket creation form as well as the thread response form. The form is dynamic and knows wether you’re on the single conversation view or the table.

[hsd_form]

Advanced 

Wrap your success message within this shortcode too.

[hsd_form]Your request has been received, and is being reviewed by our support staff. The typical response time is one business day.[/hsd_form]

Each shortcode has the ability to be mailbox specific by using the 
mid attribute.

[helpscout_desk mid=29747]

Here’s a method of only showing the submission form on the conversation view, in case you want the submission form to be on a different page or section of the site.

https://wphelpscout.com/support/docs/only-show-submission-form-on-conversation-view/